Refund Policy
Last updated: January 2026 | Applicable to yayika.com
Summary: Yayika only charges membership fees. Sellers handle their own payments directly. Membership refunds have a 14-day cooling-off period (EU). Digital products follow the seller's policy.
1. Business Model
Yayika operates as a marketplace platform. Important to understand:
- Yayika charges: Only membership/subscription fees for platform access
- Sellers charge: Directly for their products and services
- Yayika does NOT process: Seller transactions or product payments
2. Membership Refunds
If you wish to cancel your Yayika membership:
- You can cancel anytime from your account
- Access continues until the end of the current billing period
- Recurring billing subscriptions are managed through Stripe
- Membership refunds vary by region (see regional sections below)
3. Seller Products
Important: Yayika does NOT process payments for seller products. Each seller handles their own payments and refund policies. If you purchased a product directly from a seller, you must contact the seller for refund requests.
- Digital products: the seller's refund policy applies
4. Cooling-Off Period (Right of Withdrawal)
🇪🇺 European Union: 14-day right of withdrawal Under Consumer Rights Directive 2011/83/EU, EU consumers have the right to withdraw from membership within 14 calendar days without justification. Yayika will process a full refund within 14 days of receiving the withdrawal notification.
🇲🇽 Mexico: PROFECO Consumer Protection In Mexico, the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor) establishes that consumers can request service cancellation. PROFECO protects your consumer rights. For digital services, the conditions agreed upon at the time of contracting apply.
🇧🇷 Brazil: Consumer Defense Code Brazil's Consumer Defense Code (Código de Defesa do Consumidor - CDC) grants a 7-day right of regret for purchases made outside a commercial establishment (including online). Brazilian consumers can request a membership refund within 7 days of contracting.
🇺🇸 United States: State Laws Refund laws vary by state. There is no federal law requiring refunds for digital services. Yayika's refund policy is based on courtesy and may vary. Check the specific terms at the time of contracting.
🇬🇧 United Kingdom: Consumer Contracts Regulations 2013 The Consumer Contracts Regulations 2013 grant a 14-day right of withdrawal for services purchased online. UK consumers can cancel their membership within 14 days and receive a full refund.
5. How to Request a Refund
- Send an email to admin@yayika.com with subject "Refund Request - Membership"
- Include your name, registered email, and contracting date
- Specify the reason for the request (optional but recommended)
- Yayika will respond within 5 business days
6. Subscription Cancellation
To cancel your recurring subscription:
- Go to your Yayika account
- Navigate to Settings > Subscription
- Click "Cancel subscription"
- You will receive a confirmation email
7. Exceptions
Refunds are not granted for:
- Courses completed or partially consumed (unless defective)
- Downloaded digital products (per seller's policy)
- Requests outside the applicable rights period
8. Contact
For refund or cancellation requests:
Email: admin@yayika.com
Website: yayika.com